Ali Webb Fitness (“we”, “our”, “us”) is committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services and visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number, date of birth.
• Payment information: billing details, bank account details (for Direct Debit).
• Health and fitness information: medical history, exercise history, injuries or conditions you disclose to us.
• Usage information: how you use our website, bookings, and communication with us.

2. How We Use Your Information

We use your information for the following purposes:

• To set up and manage your membership and Direct Debit payments.
• To provide safe and effective personal training services tailored to you.
• To communicate with you about sessions, payments, and updates.
• To comply with legal and regulatory obligations.
• For internal record-keeping and business administration.

We will never sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity: to provide training services and process payments.
• Legal obligation:  to meet financial, tax, and health and safety requirements.
• Legitimate interests: to improve services, communicate effectively, and maintain records.
• Consent: where we process sensitive health information, you give explicit consent.

4. Data Storage & Security

• Your information is stored securely in line with UK GDPR requirements.
• We use appropriate technical and organisational measures to protect your data.
• Payment details for Direct Debit are handled securely by our payment provider and are not stored by us directly.

5. Sharing Your Information

We may share your personal data with:

• Payment service providers (for Direct Debit processing).
• Professional advisers (accountants, legal advisers) where necessary.
• Regulatory authorities if required by law.

We will not share your data with third parties for marketing purposes.

6. Data Retention

We keep your personal data only as long as necessary:

• Membership/payment records: up to 6 years (for tax and accounting purposes).
• Health and fitness records: while you remain a client, and up to 2 years after.
• Marketing communications: until you opt out or withdraw consent.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data (where legally possible).
• Object to or restrict certain processing activities.
• Withdraw consent at any time (for health information or marketing).

To exercise these rights, please contact us using the details below.

8. Cookies

Our website may use cookies to improve functionality and analyse usage. You can disable cookies in your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Ali Webb Fitness

Email: ali@aliwebbfitness.co.uk
Phone: 07988 1108523

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.